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Refund Policy


Last Updated: September 2020

1. Overview

At Bizcoon (Business Tycoon), we strive to provide transparent and fair refund practices for our paid services. This policy outlines the terms under which refunds may be granted for premium listings, advertising packages, and other paid features on our business directory platform.

2. General Refund Terms
A. Eligible Refunds

Refunds may be considered under the following circumstances:
✅ Service Failure: If Bizcoon fails to deliver the paid service as described (e.g., listing not activated, technical errors).
✅ Duplicate Charges: Accidental multiple payments for the same service.
✅ Cancellation Within Grace Period: If requested within 7 days of purchase (for non-usage).

B. Non-Refundable Scenarios

❌ Change of Mind: If you simply decide not to use the service after purchase.
❌ Partial Usage: If the service was accessed or partially used (e.g., listing viewed by users).
❌ Violation of Terms: No refunds for accounts suspended due to policy breaches (e.g., fake listings, spam).
3. Refund Process
Step 1: Submit a Request

  • Contact our support team within 7 days of the issue at info@bizcoon.com.

  • Include:

    • Transaction ID.

    • Reason for refund.

    • Proof of issue (e.g., screenshots).


Step 2: Review & Approval

  • We will investigate and respond within 5–7 business days.

  • Approved refunds will be processed to the original payment method within 14 days.

4. Special CasesA. Subscription Renewals

  • Auto-renewed subscriptions can be canceled before the next billing cycle (no retroactive refunds).


B. Promotional Offers

  • Discounted or free-trial conversions are non-refundable unless otherwise stated.

5. Contact Us

For refund requests or questions:
📧 Email: info@bizcoon.com